Last updated: 15th January 2026
These Terms of Service ("Terms") govern your use of the ultraluxor website and services provided by ultraluxor SARL, a Luxembourg company registered under number RCSB415263 with its registered office at Boulevard Royal 111, 4586 Esch-sur-Alzette, Luxembourg ("ultraluxor", "we", "us", or "our").
By accessing or using our website, services, or analytics platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and ultraluxor.
ultraluxor provides customer lifetime value analytics platforms and related services for retail and e-commerce businesses. Our services include but are not limited to customer segmentation analysis, predictive modelling, retention analysis, revenue optimisation, and data integration services.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of our services without notice or liability.
When using our services, you agree to comply with all applicable laws and regulations. You must provide accurate, complete, and current information when creating accounts or submitting data. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. You must not attempt to gain unauthorised access to our services, systems, or networks. You also agree not to interfere with other users' use and enjoyment of our services.
You are responsible for ensuring that any data you provide to us is accurate and that you have the necessary rights and permissions to share such data with ultraluxor for processing and analysis.
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
You retain ownership of any data you provide to us, and we will process such data in accordance with our Privacy Policy and any applicable data processing agreements. We implement appropriate security measures to protect your data, but you acknowledge that no method of transmission or storage is completely secure.
The ultraluxor website, platform, and services, including all content, features, functionality, software, algorithms, and methodologies, are owned by ultraluxor and are protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your internal business purposes only. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of our software.
Any feedback, suggestions, or ideas you provide to us regarding our services may be used by ultraluxor without any obligation to compensate you. All trademarks, service marks, and trade names used in connection with our services are the property of their respective owners.
If you purchase services from ultraluxor, you agree to pay all applicable fees as described in your service agreement or as posted on our website. All fees are non-refundable unless otherwise specified in writing. We reserve the right to change our pricing at any time, with notice provided for existing customers.
You are responsible for providing accurate billing information and promptly updating such information if it changes. If payment is not received when due, we may suspend or terminate your access to our services.
To the fullest extent permitted by applicable law, ultraluxor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
In no event shall ultraluxor's total liability to you for all damages exceed the amount you paid to ultraluxor for the services in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure, though we strive to provide reliable and secure services.
You agree to indemnify, defend, and hold harmless ultraluxor and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or relating to your use of our services, your violation of these Terms, or your violation of any rights of another party.
These Terms shall be governed by and construed in accordance with the laws of Luxembourg, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Luxembourg, and you hereby consent to personal jurisdiction and venue therein.
If you are a consumer located in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable EU consumer protection laws.
We encourage you to contact us first to resolve any disputes informally. If we cannot resolve a dispute through informal means, any disputes arising under these Terms will be resolved through binding arbitration in accordance with Luxembourg arbitration rules, except where prohibited by law.
These Terms remain in effect until terminated by either party. You may terminate your account and stop using our services at any time by contacting us. We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms.
Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity clauses, and limitations of liability.
If your account is terminated, we may delete your data in accordance with our data retention policies and applicable law. We recommend that you export any important data before terminating your account.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website before the changes become effective. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
If you do not agree to the modified Terms, you should discontinue your use of our services. We recommend that you review these Terms periodically for any updates or changes.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and ultraluxor concerning our services and supersede all prior agreements and understandings, whether written or oral.
If you have any questions about these Terms, please contact us at:
Email: legal@ultraluxor.top
Phone: +352 26779154
Address:
ultraluxor SARL
Boulevard Royal 111
4586 Esch-sur-Alzette
Luxembourg